After Sales & Support – Fristam’s Performance and Service Promise

While many brands only guarantee spare parts for 10 years, Fristam is committed to decades of performance. In over 80% of cases where a pump is older than 50 years, we are still able to provide spare parts.

This commitment to longevity both reduces our customers’ costs and promotes environmental sustainability by conserving resources and reducing waste.

When you choose Fristam, you choose performance. If a Fristam pump is sold to meet a specific duty, we guarantee it will achieve the stated performance parameters as detailed in the agreed documentation and specifications provided by the customer. This promise reflects our confidence in the engineering, reliability and build quality of every Fristam unit.

Because we see our customers as process partners and adopt a collaborative, rather than purely transactional approach, our commitment is to help you find a workable solution if your pump is not performing as you expect. Our technical team will go above and beyond to investigate the matter fully with you to reach a satisfactory conclusion.

This support can range from remote diagnostics to, where geographically logical, an in-person review of your pump and system to assist in resolving the issue. Our ultimate goal is to get you up and running, reinforcing our dedication to your long-term success.

We understand the importance of meeting your production deadlines. For urgent projects Fristam will do everything in our power to expedite the build of your pump. Our flexible manufacturing process enables Fristam to deliver bespoke equipment 2-8 weeks faster than many other hygienic pump manufacturers.

Our global network of Fristam Manufacturing Hubs, Fristam daughter companies and authorised distributors ensures we deliver a fast, reliable service backed by extensive factory training.

We maintain a comprehensive stock of spare parts and provide expert diagnostics and repairs. Support is delivered through the most efficient method for your location, including assistance from our local partners, remote diagnostics, or service at a Fristam hub. This flexible approach ensures fast response times and minimum disruption to your operations.

Whether it’s routine maintenance or urgent technical assistance, our teams are ready to support you with the highest level of care and technical expertise.

While mechanical seals are considered wear items and aren’t covered by standard warranty, Fristam’s support goes far beyond the industry standard. The key to preventing urgent seal failures is early communication. We strongly encourage you to contact us at the first sign of a potential issue—no matter how minor it may seem. This allows us to partner with you to investigate the root cause, whether it’s related to dry running, system pressure, or chemical incompatibility and resolve it before it affects the pump or your production.

What to do if you notice an issue with your Fristam Pump:
If you notice an issue, please stop the pump immediately if it is safe to do so. While we understand this isn’t always practical, an early shutdown can prevent more serious damage. Contact your Fristam representative or distributor as soon as possible for guidance. To ensure your warranty remains valid, we do advise that should not attempt to disassemble or modify the pump without speaking with us first. The best course of action is to arrange for the unit to be returned for a professional inspection, this should be communicated to Fristam or your official Fristam distributor in advance of sending so we can arrange for this to be booked in for inspection.

Please note that in the rare event of a suspected and premature seal issue:

• Replacement parts or service will require an official order number.
• When you return any replaced parts to Fristam for assessment, please ensure that parts are in separate packaging and marked accordingly.

This structured process ensures we explore the root cause analysis of the issue in order to prevent any repeat incidents.

Fristam offers a full range of technical documentation to support validation, compliance, and audit requirements. Some documentation is supplied free of charge, including:

• Dimensional drawings
• Seal arrangement drawings
• Sectional drawings
• Recommended spare parts list (sent as a separate spares quote if requested)
• CE declaration
• Native language or English O&M manual

Advanced certification, testing, and compliance documentation (e.g. ATEX, 3.1 material certificates, hydrostatic test reports) are available on request and may incur an additional cost. Please confirm documentation needs at the enquiry stage to ensure accurate pricing and lead times.

Fristam Pumps Pharmaceutical Documentation:

• Material certification (3.1 according to DIN EN 10204)
• Ferrite content analysis
• FDA / EG 1935/2004 / USP Class VI compliance
• Surface roughness validation for product-contacting parts
• Electropolishing, passivation, and pickling certifications
• Complete material traceability: including chemical analysis performed directly on the material batch
• Fully certified welding on flanges and connections: ensures both quality and traceability of the filler materials used
• Radiographic inspection of welded joints
• Noise level testing across the performance curve
• Impeller balancing tests
• Hydrostatic pressure leak tests
• Performance testing across the operating curve

If you require anything else more specific, please ask our team at the quotation stages.

When you invest in Fristam, you’re not just buying world-class process equipment. You’re securing a long-term partnership backed by engineering excellence, certified quality, and customer care that lasts well beyond installation.

Whether you need fast assistance, genuine parts, or peace of mind that your pump will perform – Fristam is here for you.